If you have changed your mind about your purchase, please return the product to get a full refund or exchange. The product must be in the same condition as it was received, in the original packaging and free from any blemishes. Returns will be accepted up to 14 days from the date the item was shipped. Return postage costs are the responsibility of the buyer however we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please keep your receipt as proof of purchase.
For refunded items. You should expect to receive your refund within one week of Simply Nutrition receiving the returned goods, however, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Standard Registered Postage with Tracking (Australia Post) includes postage tracking. A tracking number will be emailed to you once your item has been shipped.
- Standard Postage No Tracking (Australia Post). No tracking of the parcel included. Selecting this option is at the buyers' risk.
- Express Post* with Tracking (Australia Post) includes postage tracking. A tracking number will be emailed to you once your item has been shipped.
- Shipping costs are displayed on the Checkout / Order Summary page.
- As per Australia Post please allow 5-8 business days for your order to arrive.
*Please note: As per Australia Post 'If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.' For more information on postcodes that are covered by the 'Next Day Guarantee' please visits this link https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage